Returns & Refunds Policy

1 Introduction

At WOWAROD we aim for a transparent shopping experience. Below we detail the process and conditions to request a return and, where applicable, the corresponding refund.

2 Return window

You have 30 calendar days from the delivery date to request a return, provided the product meets the stated conditions.

3 Conditions for returns

The product must:

• Be unused and in perfect condition.
• Include original packaging, accessories and tags.
• Be shipped protected to avoid damage in transit.

4 Items not accepted

• Custom or made-to-order products.
• Opened personal-use items (hygiene).
• Used products or without original packaging.
• Clearance/sale items where indicated on the product page.

We do not accept change-of-mind returns outside the EU right of withdrawal (see section 7).

5 Defective or damaged products

If your item arrives defective or damaged, contact us within 3 calendar days from delivery:

1. Email customerservice@wowarod.com.
2. Attach clear photos and a short video of the issue.
3. We’ll reply with instructions if a return/replacement applies.

Important: do not send the product before receiving our confirmation and the official return address. Use tracked shipping and keep the receipt.

6 Refunds

After we receive and inspect the product, we will notify you by email of the approval or rejection of the refund.

• If approved, we will refund to the original payment method.
• It may take 5–10 business days depending on your institution.
• We do not refund the return shipping cost unless a defect is confirmed.

EU rules: we may withhold the refund until receiving the goods or proof of return shipment. The refund includes, where applicable, the standard outbound shipping paid at purchase; express shipping supplements are non-refundable.

Depreciation may apply if the item has been handled beyond what is necessary to establish its nature and functioning.

7 Right of withdrawal (EU)

If you reside in the European Union, you may withdraw from your purchase within 14 calendar days from delivery, pursuant to Directive 2011/83/EU.

This right:

• Applies to online purchases within the EU.
• Includes the product price and standard outbound shipping.
• Does not include the return shipping cost, unless a defect is confirmed.
• You must notify us within 14 days and return within another 14.
• Request the form at customerservice@wowarod.com.

8 Return costs and logistics

• The customer covers the return shipping (unless defective).
• Use tracking and keep the proof of postage.
• Pack securely to prevent damage.

9 Returns contact